MiniKey Refund Policy

1. Eligibility for Refunds

• The request is submitted within 30 days of delivery (based on the carrier’s delivery confirmation date).
• The item is in its original condition: unused, unopened, with all original packaging, tags, and accessories intact (e.g., charging cables, user manuals for electronic products).
• Proof of purchase (e.g., order confirmation email, order number) is provided when submitting the refund request.

2. Refund Exceptions (No Refunds Will Be Issued For)

• Items returned after the 30-day eligibility window.
• Items that are used, damaged (due to customer misuse, neglect, or improper handling), or missing original packaging/accessories.
• Digital products (e.g., subscription codes, software downloads) once they have been activated or delivered (since they cannot be “returned” in a physical sense).
• Shipping fees (we do not refund the cost of shipping for returned items, unless the return is due to our error—e.g., wrong item shipped, defective product).

3. How to Request a Refund

1. Send an email to service@minikey.net with the subject line “Refund Request – [Your Order Number]”.
2. Include the following details in your email:
   • Your full name, shipping address, and contact phone number (matching the order information).
   • Order number and delivery date.
   • Reason for the refund (e.g., “item doesn’t match description”, “defective product”).
   • Photos/videos (if applicable): For damaged or defective items, attach clear images/videos showing the issue (this helps speed up the review process).
3. Our team will review your request within 2–3 business days and send a confirmation email with next steps (e.g., return shipping instructions if the item needs to be sent back).

4. Return Shipping Guidelines

• If your refund request is approved and requires returning the item, you will receive a pre-paid return shipping label via email (only applicable if the return is due to our error—e.g., wrong item, defect). For other return reasons (e.g., “change of mind”), you will be responsible for covering return shipping costs.
• Please ship the item back within 7 days of receiving return instructions—delays may affect your refund processing time.
• We recommend using a trackable shipping method for returns, as MiniKey is not responsible for lost or misplaced return packages.

5. Refund Processing Time

• Once we receive and inspect the returned item (and confirm it meets eligibility criteria), we will initiate the refund within 1–2 business days.
• Refund timelines depend on your original payment method:
  • Credit/debit cards: 3–5 business days (processing time varies by card issuer).
  • PayPal: 1–3 business days.
  • Apple Pay/Google Pay: 2–4 business days.
• You will receive an email notification once the refund has been issued—if you don’t see the funds after the above timelines, contact your payment provider for further assistance.

6. Damaged, Defective, or Wrong Items

• Damaged during shipping (e.g., broken packaging, physical damage to the product).
• Defective (e.g., doesn’t function as described, manufacturing error).
• The wrong item (different from what you ordered).

• Send a replacement item free of charge (with pre-paid shipping for the defective/wrong item return), or
• Issue a full refund (including original shipping fees) without requiring you to return the item (in some cases, e.g., minor defects that don’t affect use).

7. Cancellations (Before Order Shipment)